REGISTRATION WINDOW: The registration window for ALL classes (regardless of start time) will open at noon, 5 days prior to class.
This makes it a standard (memorable) time for every class and doesn’t penalize people busy in a class to get into a future one.
GUEST SERVICES CHECK-IN: Please continue to verbally check-in with Guest Services for all Group Fitness Classes. Our scanner is not connected to the class bookings and scanning does not constitute a "check-in".
If you have not checked in 10 minutes before class, drop-ins will be admitted in your absence.
Studio #4 Check-In: we will be re-implementing a card system. Upon Guest Services check-in, please obtain a card to hand to your Mind/Body instructor before class begins.This is to better control who has paid for admissions and who has not.
NO SHOW POLICY: Members will lose their pre-booking privileges for 3 no-shows in a 3-month period.
CANCELLATION WINDOW: The cancellation deadline is changing from 2 hours before class to 6 hours before class.
For example, you must cancel your spot in a 4:45pm class before 10:45am. This is to assist movement of other members off the waitlist and into classes.
STUDIO ACCESS: Studio access will be limited to 15 minutes prior to class for all classes.
As the facility is getting busier, we need to secure our spaces and equipment better.
We heavily discourage any reserving "your spot" or "your bike." The new year brings lots of new members and participants and creating a welcoming environment for our community helps everybody.
STUDIO #4 SET UP (Mind/Body): There will be markers on the floor. Please align your mats so the top right-hand corner of your mat is on a marker.
This will help facilitate more people comfortably into classes, as we ramp back up to full capacity.