Membership Forms & Policies

Forms

Membership Pause or Medical Hold
Pause your membership with only 5 business days’ notice. >> Download Membership Pause Form

Membership Cancellation
Please note all cancellation forms must be received on or before the 25th of the month. >> Download Membership Cancellation Form

Membership Adjustment
Make changes to your membership such as adding/removing individuals or the type of pass you hold. >> Download Membership Adjustment Form

Trico Centre Membership & Pass Policies

General Policies
• Trico Centre does not provide refunds for non-usage, general maintenance, or facility closures.
• Members are responsible for maintaining current contact information to ensure their account is up-to-date.
• Members are responsible for notifying Trico Centre of any changes to their payment information.
• A valid ID is required to register for a membership or 10X passes.

Monthly Continuous Memberships
• A minimum of three full monthly payments, plus a prorated first month, is required to start a membership.
• Members must present valid ID to begin their membership.
• No refunds will be issued for non-usage, facility closures, or maintenance.
• Monthly fees are charged on the 1st of each month.
• After the initial three months, memberships will continue on a month-to-month basis.
• Membership cancellations must be submitted by the 25th of the month.
• Memberships are non-refundable and non-transferable.
• Monthly fees are subject to change with a two-week notice before implementation.
• Payments are automatically withdrawn from the specified bank account or charged to a credit card on the 1st of each month. Declined payments will be reprocessed within 14 days.
• A $30 NSF fee applies for each missed payment. Unresolved accounts may lead to membership termination, with applicable fees added to the account.
• A guardian must be present at the time of membership purchase for any patron under the age of 18.
• Child and Trico at Home memberships are not valid for 20% off programs.
• Trico at Home memberships do not include early registration for programs.

Annual Memberships
• Full payment is required to start an annual membership.
• Refunds for medical reasons may be issued on a case-by-case basis, with proof of medical need.
• Members may pause their annual membership for a minimum of 2 weeks and a maximum of 4 months per calendar year. The paused time will be added to the end of their membership.
• Annual memberships are transferable.
• No refunds are provided, except for medical reasons with proper documentation.

10X Passes
• Passes expire one year from the date of purchase.
• Passes are non-refundable and non-shareable.
• Passes can be transferred for the same value or higher, with any difference in cost to be paid before the transfer is completed. Refunds are not permitted.
• 10X pass holders are not eligible to reserve spots in drop-in programs, receive a 20% discount on programs, or access early registration. A full membership is required to receive these benefits.

Corporate Rates
• Employees must present a company ID or pay stub at the time of purchase and provide proof of employment annually to continue receiving the discount.
• Employees receive 20% off teen, young adult, adult, and senior memberships.

Wellness Program
• Present photo ID and/or your City of Calgary Fee Assistance Card to Guest Services to receive 60% off admission and membership prices only.
• This discount applies to General Admission, Monthly Continuous memberships, and 10X passes only. It is not valid for annual memberships, arena admission, last-hour swims, or other discounts.
• Members on Monthly Continuous plans must provide proof of Fair Entry before their membership expiration date. Failure to do so will result in full charges or cancellation of the membership.

Membership Cancellations (Monthly Continuous)
• Cancellation forms must be submitted by the 25th of the month via email (Guestservices@tricocentre.ca) or in person at Guest Services.
• We require three (3) full monthly payments before we can process a cancellation.
• Any outstanding balance must be paid before processing the cancellation.
• Any current or future programs that pass holders are registered for must be paid at the 20% discount they received upon registration.
• Cancellations take effect on the last day of the month; no refunds are provided for early cancellation.
• Any account changes (e.g., pauses, adjustments) require one full monthly payment before processing the cancellation.

Membership Pause (Monthly Continuous & Annual)
• Memberships can be paused for a minimum of 1 month and a maximum of 4 months per calendar year, in monthly increments after one full monthly payment.
• Pauses are not permitted for individual members within a membership (e.g., one family member pauses while others remain active). A downgrade must be completed instead.
• Memberships cannot be paused if the member is actively registered in a program or if there is an outstanding balance on the account. The outstanding fee must be paid before processing the pause.
• Allow up to 5 business days for processing a pause request.
• For Annual memberships, pauses are allowed for a minimum of 2 weeks, in weekly increments, up to a maximum of 4 months per calendar year.

Medical Pause
• A medical pause is available for a maximum of 6 months with a doctor’s note covering the applicable time period.
• Medical pause requests must be submitted to Guest Services, where they may take up to 5 business days to process.
• Members are welcome to resume their membership early if they wish.

Membership Adjustments (Upgrade/Downgrade)
• Allow up to 5 business days for processing upgrades.
• Downgrades are applied at the end of the month and must be submitted by the 27th.
• All outstanding balances must be paid before processing account changes.
• Members are allowed a maximum of 2 downgrades per calendar year, which can be processed after one full monthly payment.
• There is no limit on the number of upgrades.
• Any account changes (e.g., pauses, adjustments) require one full monthly payment before processing.

Drop-In Receipts
• Patrons may apply up to 2 drop-in receipts towards their next monthly fee of the same value.
• Receipts must be dated within one month of the membership purchase.