As of January 1, 2023
RESERVATION WINDOW: The reservation window for ALL group fitness classes (regardless of start time) will open at noon, 5 days prior to class. This makes it a standard (memorable) time for every class and doesn’t penalize people busy in a class to get into a future one.
CANCELLATION WINDOW: If you are unable to attend, please ensure you cancel your spot. The cancellation deadline is 6 hours before class. For example, you must cancel your spot in a 4:45pm class before 10:45am. This is to assist movement of other members off the waitlist and into classes. Phone call reservations/cancellations will not be accepted.
NO SHOW POLICY: Members will lose their pre-booking privileges for 3 no-shows in a 3-month period (not marking your name off at Guest Services or not cancelling during the cancellation window counts as a “no-show”).
GUEST SERVICES CHECK-IN: Please mark your name on the appropriate clipboard at Guest Services. Our scanner is not connected to the class bookings and scanning does not constitute a “check-in”.
If you have not checked in 10 minutes before class, drop-ins will be admitted in your absence.
AQUA FITNESS CLASSES CHECK-IN: Upon Guest Services check-in, please obtain a wristband
STUDIO #4 CHECK-IN: Upon Guest Services check-in, please obtain a card to hand to your Mind/Body instructor before class begins. This is to better control who has paid for admissions and who has not.
STUDIO ACCESS: Studio access will be limited to 15 minutes prior to class for all classes.
STUDIO #4 SET UP (Mind/Body): There are markers on the floor. Please align your mats so the marker is at the top (short side), centre of your mat. This will help facilitate more people comfortably into classes.