Trico Centre COVID-19 FAQs - updated March 19

Trico Centre for Family Wellness is temporarily closed.

We understand our members, day camp and program registrants, facility renters have many questions, and we are working diligently to answer them. 

The Trico Centre strives to ensure the health, safety and wellbeing of our employees and patrons utilizing the facility. With this in mind, we wish to address the current concerns about the Coronavirus Covid-19 as it has now appeared in Alberta. At this time, Alberta Health Services indicates our risk of infection is low, but has guidelines in place for prevention, care, or self-isolation for those who have travelled to places of high risk or have been exposed. In an effort to contain the spread of COVID-19, the City of Calgary is closing all Calgary sport and recreation centres.

The most up-to-date information from provincial health can be found: https://www.albertahealthservices.ca/topics/Page16944.aspx

 

 

TRICO CENTRE COVID-19 FAQ'S

 

Why is the facility closed?

 

The Mayor of Calgary announced on March 15, 2020 that the City was ordering a local state of emergency and that all City of Calgary and Civic Partner recreation centres were to close at March 16th, 2020 at 12:01am to help limit the spread of COVID-19.

 

 

What is happening with my Trico Centre Memberships?

 

All memberships, effective March 16, 2020, will be paused. Your credit card on file will not be charged April 1, 2020 and will not be charged moving forward until further notice has been provided by the Government of Alberta.

 

 

What is happening with Kids Korner Continuous Memberships?

 

All memberships, effective March 16, 2020, will be paused. No further payment will be charged and will not be charged until further notice has been provided by the Government of Alberta.

 

 

Trico Centre Annual Memberships, 10-Visit Passes, & Personal Training Packages

 

Effective March 16, 2020, your pass will be paused and the expiration will be extended.

 

 

I am currently registered in a program at Trico Centre. What happens to my registration fees for the remaining sessions?

 

A credit for any remaining classes in current programs will be added to your Trico Centre account for future use. No action required. For those where enrolled in skating and swim lessons, we will have report cards / ribbons ready for pick up once the facility reopens.

 

 

I’ve registered my child in public school spring break day camps or swimming lessons. What happens to my registration fees?

 

All March spring break day camps and swimming lessons have been canceled. A credit will be applied to your Trico Centre account. No action required. We understand that everyone’s situation is different, if this is the case, please email guestservices@tricocentre.ca and we will get back to you upon reopen.

 

 

I recently registered for your upcoming Spring programs, what happens to my registration fees?

 

During this unprecedented time, we are currently addressing Winter programs, March Spring Break Day Camps & Swimming Lessons. Please know that we will be addressing Spring Programs and April School Break registration fees when we reopen. Thank you for your continued patience during this time.

 

 

I have a rental booked in your facility, what happens to my fee?

 

Please note that all upcoming rental organizations have been contacted. If you have additional questions, please do not hesitate to contact bookings@tricocentre.ca and we will respond once we have reopened. 

 

 

Will Kids Korner and Out of School Care still be open?

 

As per the provincial mandate announced on March 15, 2020, Kids Korner childcare and Trico’s Out of School Care Program will remain closed until further notice from the Government of Alberta.

 

 

Will Trico Centre partners be open during your facility closure?

 

As of March 17, 2020, the businesses within Trico Centre will be closed to the public.

 

 

Have any cases of COVID-19 been confirmed at Trico Centre?

 

Trico Centre has no confirmed cases of COVID-19.