Trico Centre COVID-19 FAQs - updated January 7, 2021

Effective December 12, 2020 at 8:01pm, Trico Centre for Family Wellness will be TEMPORARILY CLOSED for recreation purposes as per the latest mandate by the Government of Alberta to help prevent the spread of COVID-19, until January 11th. Opening information will be updated in January.

The most up-to-date information from provincial health can be found: https://www.albertahealthservices.ca/topics/Page16944.aspx

 

TRICO CENTRE COVID-19 FAQ'S

Do I need to wear a mask in your facility? 

Yes, in accordance with the City of Calgary's temporary Bylaw 26M2020: "All persons must wear a face covering in indoor public premises..."
Masks must be worn up until the point of physical activity. For more information, please visit the City of Calgary's Bylaw page. 

 

Why are parts of the facility closed?

The facility is closed for all recreation purposes.  Trico Centre Out of School Care Program, Green Door Preschool, Kumon Math and Reading Centre, Lifetime Smiles, and Panther Sports Medicine will continue operating as per usual.


Fitness Centre - Open date TBD

Arena bookings - For more information please contact bookings@tricocentre.ca

Arena Covid-19 Protocols 

Stick & Puck and Leisure Skate - Open date TBD

Shinny - Open date TBD 

Pool & Aquatics Centre -  Due to government restrictions, Trico Centre has made the difficult decision to keep the aquatics department closed until at least April 2021. 

Kids Korner - It is our intention to re-open Kids Korner in the spring or fall of 2021, depending on the status of Covid.

Drop-in Gymanasium - Open date TBD

 

What is happening with my Trico Centre Membership?

All membership payments will put on hold until reopening. No action required.

 

What is happening with my Kids Korner Continuous Membership?

It is Trico Centre’s primary concern to provide a healthy and safe experience for all staff, members, and visitors to the facility. To do this, we have been moving forward with a reopening in full compliance with all Alberta Health Standards (AHS) protocols, and, exceeding them where possible, to the best of our ability.

According to AHS regulations we are able to reopen all facility areas; however, we do not feel that we would be able to maintain safety and health protocols within Kids Korner childcare. Our spaces are small, our staffing limited, and the nature of caring for small children while maintaining distancing and cleaning protocols is too difficult to manage in our facility. There is too great a risk to our Kids Korner staff, the children involved, their families, and by extension, our other staff and visitors to reopen at this time. It is our intention to re-open Kids Korner in the spring or fall of 2021, depending on the status of Covid and how we feel we can manage operations.

 

What is your policy on refunds for canceled programs and bookings?

Programs starting in 2021 will be reassessed in the New Year. No action required.

Please note that any changes, credits or refunds required will be processed when we re-open the facility. 

 

Will Out of School Care still be open?

OSC Program - Will continue operating as usual.
For more information please visit our Out of School Care page or contact : outofschoolcare@tricocentre.ca

At this time, all child related programming must be divided into designated cohorts. Under the AHS guidelines cohorts are required to stay together for a designated time frame and therefore having a daily drop-in style program is not possible.

 

Will Trico Centre partners be open during your facility closure?

Panther Sports Medicine Clinic  open, see their website for current hours
Lifetime Smiles - open, see their website for current hours 
Massage for Health -  open, see their website for current hours 
Green Door Preschool - open, see their website for current hours 
Jugo Juice - Open date TBD

 

Arena Bookings 

For more information please contact bookings@tricocentre.ca
Arena Covid-19 Protocols

 
For more details on how Trico Centre is handling Covid-19 protocols visit our Covid-19 Protocols page